We develop our themes with due diligence and release them only after extensive quality assurance testing, so we are confident that our themes will work without any issue. If you find any issue, we are available to help you solve it resulting from any possible reason.
All purchases of individual themes at blazethemes.com are covered by our “15 days Refund Policy”. Usage of our themes for 15 days will assure that you will be fully familiar with our products and identify any issue, if any exists. If you are not convinced, you can ask for a refund, which would be duly processed back to you. Please read the guidelines governing the refund policy below.
The cases where you are eligible for a refund
- If you found any bug in our product and didn’t get support to solve it within 24 hrs. If you are asking support in live chat, You have to leave your email address.
- If you are not getting support even though you created a ticket.
- If any of the features mentioned in the documentation is not working.
When can’t I get my refund?
BlazeThemes reserves the right to refuse refunds if any efforts of refund policy abuse are detected. It has been observed that some dishonest users rampantly download all products and then ask for a refund and again re-signup when new products are launched and then again ask for refund.
If you fall into one or more of the below, we’re sorry: You are NOT eligible for Refund.
- Refund is not applicable after 15 days from the date of your membership purchase.
- Refund amount is equal to the membership fee minus the discount (if any).
- Refund is not valid for Theme Bundle purchase.
- Refund would be denied in abuse cases.
Where to request a refund?
Please submit your request to support@blazethemes.com. Stay calm and we shall get back to your request within 24 hrs on weekdays. If you submit your refund during the weekend, we’ll get back to you at the earliest on Monday.
